Intermediate Events

Timer intermediate events follow a time cycle, which means that after a duration e.g. 4,5 hours – if the standard repair is still not completed – the repair becomes an escalation priority.

Figure 9: Timer intermediate event – time cycle

Message intermediate events get a declaration of feasibility with which something happens. We’re estimating a feasibility of 15% that an impatient or very important client rises the priority of his service request.

Figure 10: Feasibility of message intermediate event

Now we finished all preparations for simulating the process.